Team Minerva

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Tasks & responsabilities

  • Offer a learning environment for teaching staff and students at UGent
    • Develop our electronic learning environments Minerva and Zephyr
    • Develop interfaces to integrate (central) applications
    • Maintenance, monitoring and optimization of the various software applications and application platforms
  • User support
    • ICTO website: manuals, general information, newsletter, …
    • Helpdesk: reachable by e-mail and phone
    • Technical support for Blended Learning
  • Follow up on ideas and suggestions by users for new features or change requests


Questions about Minerva and Zephyr?

Tips when contacting the helpdesk
Please communicate your full name and/or student number
Please describe what's going wrong or what seems not to work properly
Always try to give more detailed information about the course you logged on, the tool (Minerva of Zephyr) or module (Announcements, Documents, ...) you are working in, etc
Please mention your browser (version)
Please provide a screenshot if possible

Head of department

Toon Van Hoecke